Below are some Frequently Asked Questions
when it comes to repairing and replacing
automotive glass

When is it ok to repair chipped windscreens?

Chipped windscreens can generally be successfully repaired if they are no bigger than a 20 cent piece. For a chip in the driver’s line of vision, the chip can be no bigger than a 5 cent piece. Any bigger and your vehicle is technically un-roadworthy and therefore illegal to drive.

Repairing windscreens immediately after receiving a chip can save you the cost of a new windscreen. We can provide you with windscreen saver patches, to keep the chip clean and dry to ensure your repair is visually the best it can be.

In a pinch, clear sticky tape applied to the chip will help. It won’t prevent a chip turning into a crack, but will keep the chip clean.


How come windscreens don’t shatter any more?

In short, because they are laminated. Laminated windscreens are made by sandwiching a layer of polyvinyl butyral (PVB) between two pieces of glass. The glass and the PVB are sealed and then heated ensuring the PVB is chemically and mechanically bonded to the glass, allowing the glass to absorb energy during an impact.

The enhancement to automotive glass and windscreens also provides resistance to penetration from projectiles.

While laminated windscreens can break and be punctured, they will stay intact because of its chemical bond with the PVB.


repair and replacement windscreens Caboolture

What role does my windscreen play if I am involved in an accident?

In a front end collision, a correctly fitted and sound windscreen provides up to 45% of the structural integrity of the cabin of the vehicle and in a rollover, up to 60%. This strength allows some very important safety functions. It allows passenger side air bags to deploy correctly, absorbing both the speed and the force of the air bag in order to protect the passenger. Because of its strength, a windscreen can keep occupants inside the car during an accident.


So why is it so important to have windscreens either repaired or replaced immediately a chip or crack appears?

Because of its strength, the windscreen can keep occupants inside the car during an accident. In the past, occupants could be ejected through the windscreen because the glass wasn’t strong enough. In addition to absorbing the force of deployed air bags and keeping passengers inside the vehicle, laminated windscreens also provide strength to a car’s roof. A chip or crack significantly reduces the strength of the windscreen, and thereby puts the occupants at risk in an accident.


Does the type of glass or adhesive matter?

Yes and Yes! We use only the highest quality glass. Our adhesives also meet the original manufacturers specifications which guarantees a successful outcome. Arthur’s Autoglass will never compromise owner or vehicle safety or risk a leaky windscreen by using cheap, inferior products.

As the saying goes, installations are only as good as the materials used – and Arthur’s Autoglass doesn’t compromise on quality!


Do you offer a guarantee?

We offer a lifetime guarantee on all our workmanship. As we are part of the National Windscreens Group, should you have any problem whilst travelling or if you relocate, we can arrange for one of our network repairers to assist you.


repair and replacement windscreens


What other services do you offer?

As well as windscreen repairs and replacements, we also replace side and rear glass for vehicles. Broken side mirror? We can take care of that, with our own cutting equipment to save you money. Insurance? We are approved repairers for the majority of insurance providers. Earthmoving equipment? We can replace glass in most machinery for significantly less cost than original equipment. Advice? Advice is always happily given. Just call in and see us.


Why should I buy from Arthur’s Autoglass?

We are a locally owned and operated business. We have been here for 20+ years, and plan to be here for quite a while longer. We don’t have a multi million dollar advertising budget to enable us to tell you what a great job we do. Instead, we rely on word of mouth, our great local advertising, and our reputation. We live locally, shop locally and employ local people, and someone is always here to help and advise you. Great reasons to use us? We think so!


Contact us today for your quality repair or replacement windscreen.


Unit 3/125 Morayfield Rd Caboolture South QLD 4510‎

(07) 5428 3377


We provide the following services:

  • Car & Truck Windscreen Replacements
  • Side & Rear Glass Replacements
  • Chip Repairs
  • Insurance Direct Billing
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Member of AutoGlass Association